One Month Trail
When you buy direct from Radiantluminaire our 30-day trial gives you the chance to try a RadiantLuminaire light for yourself and make sure it's right for you.
When your light arrives, we kindly request that you keep all the original packaging - the outer box, gift box and internal packing in case you decide to return your light before 45 days are up. You can read about how to log your return request here.
Please note that delivery charges are not refunded. The 45-day trial only applies to wake-up lights, SAD lamps, Bedbug and Clear, and is not applicable to bulbs and spares.
Terms and Conditions
The Terms and Conditions (Conditions) apply to the use of the RadiantLuminaire.com website (Website). By placing an order with us, you are agreeing to accept these Conditions.
Please note, the Conditions are subject to change at any time and without notice, and it is your responsibility to always check the Conditions before placing any orders, as the Conditions current at the time of your order will apply to your order. If you do not agree with the Conditions set out below, you should not use or access this Website. Your use of our Website constitutes your agreement to follow and be bound by these Conditions.
General
RadiantLuminaire.com is the Website of RadiantLuminaire which is the trading name of RADIANT LUMINAIRE LTD. The registered office is situated at Gemma House, Lilestone Street, London, England, NW8 8SS, incorporated in England & Wales.
The Conditions do not affect the rights you may have under any relevant statutory law.
Use of RadiantLuminaire.com
To place a valid order for RadiantLuminaire products on this Website, you must meet the following requirements:
You are 18 years of age or older. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
You agree that all goods ordered by you are for your own private and domestic use only and are not for resale. For wholesale enquiries, please contact info@RadiantLuminaire.com
If you are ordering on behalf of a company, you are authorised to conclude contracts on behalf of this company; you warrant the items you are ordering are not for resale.
You guarantee that that all details you provide to RadiantLuminaire.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal details such as payment information, please do not respond and contact our customer care team immediately at info@RadiantLuminaire.com
How we use your personal information
We only use your personal information in accordance with our Privacy Policy. Please take time to read this, as it includes important information which applies to you.
How to order on RadiantLuminaire.com
You can order by shopping on this Website by adding the product(s) of choice to your shopping basket. Once you have added everything you need to your shopping basket and clicked ‘checkout’, you’ll need to fill in all of the required information to proceed. When placing an order, you agree that any and all information given is accurate and complete.
All orders are subject to acceptance by us and product availability.
Once you click on ‘place your order’ or ‘continue to PayPal’ your order is final. This means you will have to pay the purchase price. If any of the scenarios for non-acceptance apply (see next paragraph), RadiantLuminaire may reject or cancel your order in which case we will refund any payment you have made.
Once you have placed your order, you will receive an order confirmation sent to the email address given in your order form. The confirmation email will detail products ordered, payment method, cost, and usual delivery times. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. Please note that no contract for the sale of any product will exist between you and RadiantLuminaire.com until we accept your order by shipping the product to you. The shipping confirmation email will be sent to the email address given in your order form.
Non acceptance of your order
We reserve the right to obtain validation of any credit or debit card details before accepting any order and the right to cancel your order and refund your payment (where applicable) if:
You breach any of the Conditions.
RadiantLuminaire is unable to obtain authorisation of your payment.
You fail to provide within a reasonable time enough information to enable us to check the accuracy and validity of any information supplied by you, or your identity when requested by us to do so.
We suspect you have engaged, or are about to engage, or are connected to or otherwise have a way of being involved in fraudulent or illegal activity on RadiantLuminaire.com.
Prices
Our prices, delivery charges and the availability of stock are published on the Website. Prices (value and currency) are dependent on the shipping destination you choose. Prices are subject to change at any time. We will inform you if our actual prices and charges are different from those stated on your order form.
The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the country you are shipping to.
It is always possible that, despite our best efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of the products, we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect price.